Frequently Asked Questions
Everything you need to know to gear up and get moving.
What is the standard shipping time for performance gear?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while priority shipping options are available at checkout for athletes in a hurry.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend sizing up for compression gear and sizing down for loose-fit training apparel.
What is your return policy for worn equipment?
For hygiene and safety reasons, we only accept returns on items in original, unworn condition with tags attached within 30 days. Defective performance gear is covered under our 6-month durability warranty.
Do you offer team discounts or bulk ordering?
Yes, Access Denied supports local clubs and teams. Please contact our sales department via the 'Team Orders' page to receive a custom quote for bulk purchases.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for larger equipment purchases.
How should I care for my high-performance fabrics?
To maintain the integrity of moisture-wicking technology, we recommend washing in cold water with similar colors and avoiding fabric softeners or high-heat drying.